Mercator deploys Click & Collect

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Order Management and Fulfilment

With increased online shopping and new store pick up options, fulfilling customer orders has become even more complex as retailers are challenged to ensure the right products are available when and where they are needed. Symphony GOLD solutions help retailers manage orders and fulfillment across any channel – ensuring accuracy and providing convenience to customers.

Manage orders from capture to fulfilment – from any origin
Manage orders from capture to fulfilment – from any origin

Retailers are challenged to manage an even broader variety of order types and channels – from E-commerce and web orders, mobile, click and collect, promotions and more. With real-time visibility and unified inventory management capabilities, our solutions streamline and optimize the entire order management process from supplier to consumer.

Import with confidence, adhering to requirements and regulations Import with confidence, adhering to requirements and regulations

Retailers source products from thousands of manufacturers and suppliers across the globe. With this choice comes the challenge of managing extended supply chains and adhering to a multitude of customs requirements and other regulations. For import orders, Symphony GOLD allows you to follow the progress of shipments at all points from order creation to warehouse receipt, and efficiently manage the exchange of data between all parties involved.

Provide your customers convenient Click and Collect fulfilment Provide your customers convenient Click and Collect fulfilment

Today’s omni-channel shoppers dictate where, how and when they purchase items. As the growing trend of click and collect shopping continues, retailers need to provide convenient order and pick up solutions that save their customers time and delivery costs. Our solutions help retailers keep their customers happy by ensuring product availability, order fulfilment and delivery of promise.

Customer Story: Mercator

See how Mercator meets the increased omni-channel expectations of their customers.

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